In this session, you’ll learn how and why masonry materials crack. You’ll learn how to differentiate between typical shrinkage cracks and cracks that indicate major failures. And you’ll learn to understand that you can’t always tell the difference! You’ll learn when to refer your client to a specialist and what type of specialist they will need. You’ll learn how to report what you see in a way that lowers your liability and increases customer satisfaction. We’ll look at some cases of major foundation failures.  TN #659