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You
receive a call from an angry customer, accusing you of missing something during
your inspection. What you say now may be the difference between the client
retracting their allegation and filing a lawsuit. So what do you do?
0 Item(s)
7 Things to Do If You Receive a Complaint Webinar
Keyword(s)
Will Colton, Complaint, Customer, Service, Lawsuit, ICC, Alabama, Delaware, Florida, Indiana, Mississippi, Montana, New Hampshire, New Mexico, Oregon, Virginia, West Virginia, Wisconsin
You may not be able to turn a customer’s frown upside down, but you can learn to decrease your chances of a lawsuit! Discover the 7 practical steps you should take when faced with a client complaint in this new ASHI Edge webinar.
Credits
ASHI CE:1.0, CE:1.0
Description
During this recorded webinar, you’ll learn 7 things to do when you receive a complaint. You’ll hear real case studies from our archives so you can learn by example. Leave better equipped to de-escalate situations and avoid claims so, the next time you receive an angry phone call, you know exactly what to do. MS Approved; FL #CRS1766; ICC #36755