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How to Turn Complaints into Compliments
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Keyword(s)
Brian Eisenman; Customers, Clients, Complaints, Business, Realtors, Alabama; Delaware; Indiana; Montana; New Hampshire; New Mexico; Oregon; Virginia; West Virginia; Wisconsin
This course will teach inspectors how to turn complaints into positive interactions that lead to truly satisfied customers.
Credits
ASHI CE:2.0, CE:2.0
Description
First, we will address complaints as they would happen, and how to investigate and resolve the complaint. Then, we will focus on best practices that can stop complaints before they happen. This course will not focus on litigation or insurance claims, but rather the day-to-day frustrations of clients and realtors that every inspector eventually confronts.